Victim Support
Centralising print, fulfilment and ordering across multiple services and support teams
Urban Planet partnered with Victim Support to develop and manage a centralised online ordering platform that gives teams across the organisation access to approved print and branded materials through one consistent and easy-to-manage system.
What began as a solution to simplify print ordering has continued to evolve into a scalable platform supporting multiple services, departments and user groups across the charity, helping ensure materials remain consistent, accessible and professionally produced regardless of location.
The challenge
As one of the UK's leading charities supporting people affected by crime and traumatic events, Victim Support operates across multiple services, teams and locations.
Providing staff, volunteers and support teams with access to approved materials was becoming increasingly difficult to manage through traditional ordering methods. Different services required different resources, campaigns needed to be delivered consistently and the organisation needed greater visibility and control over print production, fulfilment and distribution.
The challenge was to create a practical system that would simplify ordering, improve consistency and provide a scalable framework capable of supporting both current and future service requirements.
The solution
Urban Planet developed and continues to manage a dedicated online ordering platform that centralises print management, fulfilment and access to approved branded materials.
The platform provides authorised users with a simple way to order the resources they need while ensuring brand consistency, quality control and production standards remain centrally managed.
As the organisation has evolved, the platform has expanded to support dedicated service areas including the Witness Service and Homicide Service, providing tailored access to materials while maintaining a consistent and controlled user experience across the wider organisation.
The delivery
The platform supports a wide range of operational and campaign requirements, including:
online print ordering;
branded literature and information resources;
campaign materials;
operational documents;
fulfilment and distribution management;
stock control and inventory management;
quality assurance;
multi-user access and ordering;
dedicated service-specific sections;
ongoing platform development and support.
The system continues to evolve as organisational needs change, allowing new services, resources and ordering requirements to be incorporated without increasing administrative complexity.
The outcome
By centralising print management and ordering through one managed platform, Victim Support benefits from a more efficient and scalable approach to distributing materials across the organisation.
The platform has helped improve:
consistency across services and locations;
ordering efficiency;
quality control;
visibility of print activity;
supplier simplification;
fulfilment management;
access to approved materials;
speed of delivery and distribution.
Most importantly, teams can access the resources they need quickly and confidently, allowing them to remain focused on supporting those who need their services.
Why it matters
For charities and multi-location organisations, managing print, literature and operational materials across different departments can quickly become difficult when ordering processes, suppliers and fulfilment systems are fragmented.
Urban Planet helps solve this challenge by centralising the operational side of brand and print delivery through one managed platform.
The Victim Support solution demonstrates how a scalable ordering and fulfilment system can support multiple services, maintain consistency, simplify administration and adapt as organisational requirements grow.
By combining online ordering, print management, fulfilment and ongoing platform development, Urban Planet has helped create a long-term solution that delivers consistency, quality, cost-effectiveness and speed across the organisation.